Last updated: September 2026
At Printabotic, our policy reflects the nature of made-to-order and digital goods. Our digital products are available worldwide; physical printing and delivery are available only within the United States.
1. Digital Products (Worldwide)
Digital print-ready files (PDF, SVG, PNG) are delivered exactly as generated from the design you approved on screen and are made available for download instantly. All sales are final once payment is complete, whether or not you have downloaded the files, and there is no refund, exchange or re-issue for digital files. Any correction we may choose to offer is at our sole discretion and creates no obligation. The outcome of any printing depends on your printer, materials, and choices and is not covered. Download credits (free files included with an account or a print order) are a promotional allowance, not a product: they have no cash value, are non-transferable and non-refundable, are consumed when a file is unlocked, and any restoration is at our sole discretion. EU/UK customers: by completing your purchase you expressly consent to immediate access to the digital files and acknowledge that you lose your statutory 14-day right of withdrawal (you confirm this at checkout).
2. Physical / Printed Products (U.S. only)
Printed products are custom-made to order and shipped only within the United States. We do not accept returns for buyer's remorse, change of mind, or customer design errors. Please review your design carefully before ordering.
3. Defective or Damaged Products
If your order arrives with a printing defect, shipping damage, or manufacturing error, we'll offer a reprint or full refund, at our option. Contact us within 3 business days of delivery with photos and your order number at [email protected]. We may require the defective item to be returned before a reprint or refund is issued.
4. What Is a Defect
Significant print quality issues, wrong product or size shipped, physical damage during shipping, missing items or hardware.
5. What Is NOT a Defect
Minor color variations between screen and print, customer typos or design errors, low-resolution image uploads resulting in pixelation, AI-generated content approved by customer, designs approved during professional review process, visible banding, softness, or pixelation from photographs, uploaded images, or raster gradients, any difference in a result printed by you or a third-party printer, and any file you sent to print without first confirming specifications and obtaining a proof from your printer.
6. Professional Design Service Refunds
The design fee is fully refundable any time before the designer delivers your first draft (100% money-back guarantee); once the first draft is delivered, the design fee is non-refundable. Add-on fees (e.g., logo design, rush turnaround, extra revisions) are non-refundable once the related work begins. Printed product refunds follow the same defect/damage policy above.
7. Orders Refused for Content Policy Violations
If an order is refused due to a violation of our Content Policy or intellectual property concerns: orders refused before production begins will be refunded minus any design fees for work already performed; orders refused after production has begun are non-refundable.
8. Cancellations
Orders may be cancelled within 2 hours of placement if not yet in production. For professional design orders, you can request a full refund any time before the designer delivers your first draft; after the first draft is delivered, the design fee is non-refundable.
9. Refund Processing
Payments are processed by Stripe; we do not store your full card details. Approved refunds are issued to your original payment method via Stripe within 5–10 business days.